Petrobras Saúde

Saúde Petrobras is a telemedicine system designed to support the health needs of Petrobras employees and dependents during the COVID-19 era. The platform was created to provide remote medical consultation, symptom tracking, and health guidance at a time when in-person healthcare access was limited and safety concerns were paramount.

This project combined UX research, digital health workflows, and service design to deliver a trusted and accessible telehealth experience for a large institutional user base.

• Reduced pressure on physical health clinics
• Allowed employees to access medical support remotely
• Provided clear health guidance specific to COVID-19 symptoms and risk factors
• Felt reliable and trustworthy for a broad user audience (non-medical and medical alike)

Existing health systems were often fragmented, intimidating, or unfriendly to users unfamiliar with remote care platforms.

• Enables remote access to medical professionals
• Provides clear direction for COVID-related concerns
• Reduces user stress and uncertainty in symptom evaluation
• Works intuitively for users of all tech proficiency levels

Institutional goals also included improved health outcomes and reduced clinic overload.

Key Components

• Symptom Triage Flow – Simple guided steps to help users describe health concerns and prioritize urgency
• Remote Consultation Interface – Easy scheduling and live interaction with medical professionals
• Resource & Guidance Hub – Centralized health information, FAQs, and personalized recommendations
• Mobile-Friendly Experience – Support for on-the-go access during urgent needs

The user experience was intentionally simple so that even first-time telemedicine users could navigate without confusion. The interface focused on clear language, progressive disclosure, and trust signals (doctor availability, session confirmations, and secure UI cues).

• Analysis of telehealth usage trends during COVID-19
• User interviews with employees familiar with existing health systems
• Mapping of pain points in traditional medical appointment flows
• Usability testing on prototype flows

Research revealed that users wanted:

• Reassurance, not complexity
• Clear next steps, not medical jargon
• Quick access, not long waiting periods

These insights shaped the product’s simplicity and clarity focus.

• Straightforward language and plain visuals
• Modular screens that guide step by step
• Minimal cognitive load at every interaction
• Progressive health guidance embedded into each flow

Special care was taken to reduce stress in moments of health concern through predictable structure, clear feedback, and reassuring visual cues.

• Improved remote health access for employees during critical pandemic periods
• Positive feedback on ease of use, especially from first-time telemedicine users
• Reduced clinic burden, enabling in-person services to focus on critical care
• Higher consultation completion rates, attributed to clear, guided UI flows

The platform helped position telemedicine as a trusted option within a historically in-person healthcare system.

• Clarity beats complexity, especially during health crises
• Healthcare UX must reduce cognitive load while increasing confidence
• Institutional systems benefit from empathetic, human-centered language

• Expanded health tracking dashboards
• Personalized recommendations based on user history
• Mobile app version for on-the-go support
• Integration with vaccination and preventative care services