Petrobras Saúde is the corporate healthcare plan for Petrobras employees and their families, serving hundreds of thousands of beneficiaries across Brazil. The platform redesign focused on modernizing the digital experience while maintaining the trust and reliability expected from one of Brazil's most established health plans.
The Petrobras Saúde digital platform needed a complete overhaul to meet modern user expectations. The existing system was functional but outdated, creating friction for users trying to access essential healthcare services.
Our approach began with extensive user research across different beneficiary segments, including active employees, retirees, and dependents. Each group had unique needs and varying levels of digital literacy, which directly informed our design decisions.
This solution was designed and delivered during the COVID-19 pandemic, a critical period when fast and reliable access to healthcare services became essential. Given the urgency of the context, the platform was developed and launched as quickly as possible, without compromising usability or clarity.
The redesigned platform prioritizes clarity and efficiency, enabling users to find healthcare providers, schedule appointments, check coverage details, and manage their health benefits with confidence and minimal friction.
